Delivery Policy

Service Format — Self-Play

All HideBoost services are completed in self-play format. The customer participates directly in-game and stays in control of their own account.

• No account access is required.
• The customer plays their own character.
• Communication is coordinated before each session.
• Invitations and grouping are arranged directly in-game.
• All sessions are organized professionally and safely.

Scheduling

Customers may:

• choose preferred service times;
• request express sessions when available;
• request specific topics, classes, or content focus.

Our team works to provide flexible scheduling across regions and time zones.

Delivery Time Factors

Delivery times depend on:

• the selected service format;
• game region and server status;
• character progression and the agreed topic;
• current game season and seasonal queues;
• team availability.

Estimated delivery times are confirmed with support before checkout.

Delays

Delivery may be delayed due to:

• game server maintenance;
• Blizzard server instability;
• unexpected in-game restrictions;
• seasonal queue overload;
• customer unavailability.

If delays occur, our support team provides updates as quickly as possible.

Customer Responsibilities

Customers are responsible for:

• providing accurate account and contact information;
• following service instructions during the session;
• maintaining account security on their side;
• respecting communication guidelines.

HideBoost is not responsible for issues caused by incorrect customer-provided information.

Refund Policy Summary

Refund eligibility depends on order status and service progress.

Possible refund situations may include:

• order cancellation before the session begins;
• inability to complete the service session;
• technical issues preventing delivery.

Partial refunds may apply for partially completed sessions. For full details, review the Refund Policy.