Refund Policy

HideBoost aims to provide transparent and fair refund handling while protecting both customers and coaches from abuse and fraud.

Because our products are digital coaching and gameplay assistance services, refund eligibility depends on the fulfillment status of the order.

Refunds may be issued in the following situations:

• the service session cannot be completed;
• duplicate payment was made;
• the service session has not started.

Partial refunds may be granted if a service session was partially completed, based on the time invested and progress made.

Refunds will not be issued when:

• the service session has been fully completed;
• delays are caused by the customer;
• the customer changes their mind after a service session has already started.

HideBoost actively monitors transactions for fraud, abuse, unauthorized payments, and suspicious activity.

We reserve the right to:

• suspend orders under investigation;
• request verification documents;
• refuse future service;
• dispute fraudulent chargebacks.

Unauthorized chargebacks may result in account suspension and permanent refusal of future services. If you believe there is an issue with an order, please contact support first — most cases can be resolved directly.

Approved refunds are processed to the original payment method. Bank and payment provider timelines may vary.

Refund requests must be submitted through customer support at support@hideboost.com. Please include the order reference, payment method, and a short description of the issue.